Diamond Express Transportation

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auto transport Faq's

Most Asked auto transport Questions

How long does it take Diamond Express Transportation to car shipping my car?

The normal time for carriers and delivery of your vehicle is approximately anywhere from the same day to 14 days. During this time, all cars are being loaded on a car shipping or a truck with other cars. Below, are some basic ideas to help you along the way. These times are estimated and should not be considered as guarantees.
East Coast to West Coast auto transport – approx. 7-14 days
Midwest to East Coast auto transport – approx. 5-8 days
South to North auto transport – approx. 5-8 days

How does door-to-door auto transportation service work?

Door-to-door service in the car shipping industry means the truck driver will get as close to your door as he can legally and safely. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. auto transport trucks are massive and need lots of space to maneuver and turn around. If your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask you to meet the truck at a different destination. If you are ready to go, please fill out our shipping quote form to receive a quote for your move.

Who can I contact during my transportation?

The auto transport company auto transportation your vehicle will provide you with a number that you can call and receive your information.

Do I need insurance coverage for car shipping?

The auto transportation company auto transportation your vehicle will provide you with insurance. This insurance covers all damages caused by accidents while the vehicle is being loaded, major changes in the vehicle’s condition, and unforeseeable damage that is a result of mishandling by the carrier.

What forms of payment are accepted by Diamond Express Transportation?

Cash, cahier check, money orders, visa and master cards will be accepted. No personal checks and no business checks will be accepted. Payment must be arranged prior to pick up.

Can customers leave personal items in the vehicle during auto transportation?

The US Department of transportation prohibits the carrying of personal items on a truck licensed only for carrying automobiles. By violating this federal law, the company auto transportation your vehicle can be fined up to $10,000. All personal belongings that are left inside the vehicle will not be insured and no company is responsible for missing or damaged items.

Will my car go to a terminal?

It depends on what day your vehicle is scheduled for pickup and delivery. If the carrier cannot pickup/deliver your vehicle(s) due to scheduling conflicts, inaccessible areas or both. All terminals used are secured, licensed, and fully insured. If the Diamond Express Transportation company must drop your vehicle off at a terminal, you will be contacted before hand.

Why does a truck (SUV) cost more than a regular vehicle?

All car shipping auto transportations are based on weight that a truck can legally carry. This is why there may be a small price difference.

What should the customer do if the vehicle is damaged?

Make sure that you let the driver know that the damage is new and was not on original bill of lading. All damages should be marked and noted clearly. The driver should sign off on them. The next step is to contact the auto transport company about your vehicle and let them know as soon as possible. Some car shipping companies have a day limit, so make sure you do it right away.

Do I need to be present during pickup and delivery?

Yes, we require you, or a designated person, to be present upon pick up of your vehicle. During pick up a contract “bill of landing” will need to be signed by you at the origination point. If unable to be there, please contact the car carriers company prior to the pick up date to confirm an alternate designated person. If you schedule a day for pick up and don’t show up, your vehicle could be turned over to a towing company.

How far in advance should I schedule the auto transportation of my vehicle?

Next–day carriers is available but we recommend that you schedule your car shipping as far out as you can.

What is the difference between open and enclosed carrier in auto transport?

Open Carrier
This is auto transport that does not protect your vehicle from the elements. Your vehicle is exposed to the weather, but the auto transport companies can fit more vehicles on their truck and this lowers the cost of car shipping. Damages from the elements are rare, but can occur. Most people are willing to take the small risk to save a considerable amount of money.
Enclosed Carrier
This is car carriers that protects your vehicle from the elements. Going enclosed can protect your vehicle from weather, rocks and theft. In most cases enclosed shipping will cost double of what it would cost to car shipping on an open carrier. These companies have more experience with high-end vehicles. Enclosed companies tend to give more personable service for each car they ship.