Diamond Express Transportation

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Diamond Express Transportation - Enclosed transportation Faq's

Most Asked Questions About Our Eclosed auto transport Services

What is enclosed shipping?

Enclosed Carrier:
This is auto transport that protects your vehicle from the elements. Going Enclosed can protect your vehicle from weather, rocks and theft. In most cases enclosed car carriers will cost double of what it would cost to car shipping on an open carrier. But, these companies have more experience with high-end vehicles. Enclosed companies tend to give more personable service for each car they carriers.

How long does it take to car shipping my car?

At Diamond Express Transportation, delivery of your vehicle will take anywhere from the same day to 14 days. All cars are being loaded either on a car shipping or a truck along with other cars. Below are some basic ideas to help you along the way. All transportation times are estimated and should not be considered as guarantees.
  • East Coast to West Coast car carriers – approx. 7-14 days
  • Midwest to East Coast car carriers – approx. 5-8 days
  • South to North car carriers – approx. 5-8 days

How does door-to-door auto transportation service work?

Door-to-door service means the truck driver from Diamond Express Transportation will get as close to your door as he can legally and safely. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. auto transport trucks are massive and need lots of space to maneuver and turn around. If your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask you to meet the truck at a different destination. If you are ready to go, please fill out our transportation quote form to receive a quote for your move.

can I contact during my auto transportation?

We at Diamond Express Transportation will provide you with a number that you can call and receive your information.

About insurance coverage for auto transport?

Diamond Express Transportation will provide you with insurance. This insurance covers all damages caused by accidents while the vehicle is being loaded, major changes in the vehicle’s condition, and unforeseeable damage that is a result of mishandling by the carrier.

What forms of payment are accepted?

Cash, cahier check, money orders, visa and master cards will be accepted. No personal checks and no business checks will be accepted. Payment must be arranged prior to pick up for car shipping.

Can customers leave personal items in the vehicle during auto transport?

The US Department of Transportationation prohibits the carrying of personal items on a truck licensed only for carrying automobiles. By violating this federal law, Diamond Express Transportation can be fined up to $10,000. All personal belongings that are left inside the vehicle will not be insured and no company is responsible for missing or damaged items.

Will my car go to a terminal during auto transport?

It depends on what day your vehicle is scheduled for pickup and delivery. If the Diamond Express Transportation carrier cannot pickup/deliver your vehicle(s) due to scheduling conflicts, inaccessible areas or both. All terminals used are secured, licensed, and fully insured.

Why does a truck (SUV) cost more than a regular vehicle to auto transportation?

All auto transportations are based on weight that a truck can legally carry. This is why there may be a small price difference for auto transport.

What paperwork do I need for auto transport?

In order to shipping you vehicle you don’t need to provide any paperwork before car shipping. All that we ask from you is a signature and a walk around your vehicle. During this walk you and the driver will inspect the vehicle for any pre-existing damages at pickup.

What should the customer do if the vehicle arrives with damage after auto transportation?

Make sure that you let the driver know that the damage is new and were not on original bill of lading. All damages should be marked and noted clearly and the driver should sign off on them. The next step is to contact Diamond Express Transportation and let them know as soon as possible.

Do I need to be present during pickup and delivery?

Yes, we at Diamond Express Transportation require you, or a designated person, to be present upon pick up of your vehicle. During pick up, a contract “bill of landing” will need to be signed by you at the origination point. If unable to be there please contact the Diamond Express Transportation prior to the pick up date to confirm an alternate in care of person. However, after you place your order and you decided to change then additional charges may apply. If you schedule a day for pick up and don’t show up your vehicle could be turned over to a towing company and you would have to deal with them.

How far in advance should I schedule car shipping?

We recommend that you schedule your car carriers as soon as you know the date you will need your vehicle. The fastest most cars can be delivered is one to three days depending on the distance.