Diamond Express Transportation – Customer Service

I work for a high-end car dealer and we have been using Diamond Express Transportation for some time now. Every time we shipping a car we get quotes from a few different companies, but we always seem to come back to these guys. They always have a good price and we know that they are going to do a fantastic job. Over the years we have had some minor issues, but the great thing about these guys is that they communicate well and solve the problems. I defiantly recommend these guys for shipping your vehicles.

My husband asked me to look into shipping our cars. We were getting ready to move to Florida and we wanted to ship one car first, so that we had a car when we arrived and the second car after we left, so that we would have a car to use until we left. I called a lot of companies and just didn’t feel comfortable with what I was hearing. The last number I called was Diamond Express Transportation. Doug was very professional and went through the entire process. I had a lot of questions and not only did he answer all of them, he made me feel really comfortable about everything. The price was comparable to the other companies and the customer service was head over heels to the other companies I called. They picked up the first car when they said they would and the second car the day we left. When we got to Florida our car was sitting in the driveway of our new house. The second car showed up a week later. I have never shipped a car before and everything went as planned. GREAT COMPANY AND GREAT CUSTOMER SERVICE!

This review is long over due and this company is a lifesaver! I booked with a different company because they had the lowest price. They called me back a week later and told me they would need more money to ship my car. They wanted four hundred more dollars. When I asked them why, they told me that their instant quote generator was broken and quoted me the wrong price. I found out by reading their reviews that this was a common occurrence for this company. They sucked me in due to the great price and then after I had already given them a deposit they wanted more money. I called around to a few other companies and then called Diamond Express Transportation. I talked to Joe and he gave me the rundown on the other company and set me up to have someone to pickup my car the next day. I only ended up paying one hundred more and I found a company that has ethics. I don’t know how these companies get away with this stuff, but I guess most people just give in and pay the increase. Everything went smooth after switching companies. Next time I ship my car I will go right to Diamond Express Transportation and I recommend you do the same.

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