How many sets of keys do I need to provide the auto transport company?
U.S. Department of transportation requires that customers should provide one set of keys for the vehicle, including the ignition, trunk, and glove box to the car carriers company. If you are ready to go, please fill out our carriers quote form to receive a quote for your move.
Should I remove my antennas before car carriers?
All antennas including temporary ones should all be removed or lowered before car shipping.
Should I wash my car before auto transportation?
We ask that all customers provide a clean vehicle; this allows the carrier of Diamond Express Transportation to do a quick and fair evaluation of the vehicle prior to shipping. Also, it establishes the standard for condition of delivery after car shipping.
What should I do about the alarms on my vehicle?
Be sure to turn off all alarms before auto transportation. If the vehicle requires special instructions to start, please inform the Diamond Express Transportation dispatcher. Our company is not responsible for any drained batteries or other mechanical problems resulting if the alarm was not turned off before car shipping.
What should be done with the racks on my vehicle?
All racks that are not permanently attached to the car should be removed before auto transportation.
What about any damage that my vehicle has before car carriers?
Diamond Express Transportation will not be responsible for any pre-existing nicks, scratches, chips, cracks, or other imperfections already on the vehicle before auto transport.
How should I prepare my vehicle for the climate?
Customers need to prepare their vehicles for all climates. All fluids must be checked and filled. Any damage caused by Acts of Nature, Diamond Express Transportation is not responsible for.
Can I have a spoiler on my car?
Spoilers, fairing, air dams or other low hanging and loose items should be removed. If not removed, we at Diamond Express Transportation are not responsible for any damaged items.
Can I put personal items in the vehicle?
By law, car shipping's are not permitted to transportation personal belongings, as they do not have a household goods transportation license. By violating this law Diamond Express Transportation can be fined up to $10,000 per occurrence. In addition, if you were to place things in the car, they would not be covered by insurance and all the damages made to the items is not the responsible.
Make sure the locations for pickup and delivery are truck accessible. This way the trucks can easily move around without damaging other cars that are still left on the trailer.